At RA 88, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Six core principles that underpin how RA 88 handles each member's personal data
All your personal data and financial transactions at RA 88 is protected by 256-bit SSL encryption — the same technology used by banking institutions. No third party can intercept your information.
RA 88 only collects data that is strictly necessary to operate our services. We do not gather irrelevant information and never request sensitive data that is not required.
Your personal information has never been and will never be sold, leased, or shared with any third party for marketing purposes without your explicit consent. This is the promise of RA 88 that will never change.
You have the full right to access, correct, or request deletion of your personal data held by RA 88. Your request will be processed within 14 working days.
Your personal data is retained only for as long as necessary for service and legal compliance purposes. Once no longer required, data will be securely deleted from our systems. RA 88.
RA 88 fully comply with the Personal Data Protection Act 2010 (Act 709) of Malaysia. All our data handling practices are designed to meet or exceed the standards set out under Malaysian law.
Email: privacy@ra88.cash
Response within 2 business days
This Privacy Policy ("Policy") describes the personal data protection practices of RA 88 and applies to all members using our platform. It is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (Act 709) and international best practices in digital privacy.
By registering or continuing to use the services of RA 88, you consent to the collection and use of your personal information as described in this Policy. Please read this document carefully and contact us if you have any questions.
RA 88 is an online Sports Betting and casino platform operating in Malaysia, offering services that include sports betting (Malaysia Super League, EPL, badminton, cricket), Live Casino games, online slots, virtual sports, and various other digital entertainment categories.
This Privacy Policy applies to all individuals who:
RA 88 only collects personal data that is strictly necessary to deliver quality services to our members. The data we collect can be categorised as follows:
2.1 Data You Provide Directly
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Identity VerificationKYC |
| Contact Information | Malaysian phone number, email address | Account communicationsVerification |
| Financial Information | E-wallet numbers, bank accounts, transaction history | Payment processing |
| Login Information | Username, password (encrypted) | Account security |
2.2 Automatically Collected Data
When you use the platform RA 88, our system automatically records certain technical information for security and service improvement purposes:
2.3 Identity Verification Data (KYC)
As part of the Know Your Customer (KYC) process, RA 88 may request additional documents such as a photo of your identity card (MyKad), proof of address, or bank account statements. These documents are used solely for identity verification and anti-money laundering purposes.
RA 88 uses your personal data on valid legal grounds, including your consent, contractual necessity, legal obligations, and the company's legitimate interests. The primary uses of your data are as follows:
Your data is used to create and manage your RA 88 account, verify your identity at login, prevent unauthorised access, and detect fraudulent activity. This includes the use of 2FA (two-factor authentication) via SMS to your Malaysian phone number.
Your financial information – including your Touch 'n Go e-wallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX account details – is used to process deposits and withdrawals securely and accurately in Malaysian Ringgit (RM).
RA 88 uses your email address and phone number to send important account notifications, including deposit confirmations, withdrawal notices, security alerts, and updates to the Privacy Policy or Terms & Conditions.
Automatically collected usage data helps the technical team RA 88 understand usage patterns, identify technical issues, and make continuous improvements to platform performance and functionality.
As part of our legal obligations, RA 88 use data to verify that members meet the minimum age requirement of 18 years, comply with KYC and AML (Anti-Money Laundering) requirements, and cooperate with authorities when required by law.
RA 88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share data in very limited circumstances as follows:
4.1 Trusted Service Providers
We work with selected service providers to operate the platform, including:
All service providers are required to comply with strict data protection agreements and may only use your data for the specified service purposes.
4.2 Legal Requirements
RA 88 may disclose your personal data when required by law or court order, including to Malaysian law enforcement agencies when lawfully required. In such circumstances, we will endeavour to notify you in advance unless prohibited by law.
RA 88 implements multiple layers of technical and organisational safeguards to ensure the security of your personal data:
All data transmitted between your device and RA 88's servers is encrypted using 256-bit TLS/SSL protocol.
We support 2FA on all accounts to ensure only you can access your account.
RA 88's security system monitors suspicious activity in real time, around the clock.
Member data is stored on servers protected by strict physical and digital access controls.
Platform RA 88 uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
How to Manage Cookies
You can manage cookie settings through your browser. Most modern browsers allow you to view, delete, and block cookies. Please note that disabling certain cookies may affect the functionality of some parts of the platform RA 88.
As a member RA 88 and data subjects under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data held by RA 88 about you at any time.
You may request a correction to any inaccurate or incomplete personal data held in your RA 88 account.
Under certain circumstances, you may request the deletion of your personal data from RA 88's systems.
You may withdraw your consent to certain data processing at any time, though this may affect the services available to you.
You may object to the processing of your data for direct marketing purposes at any time, without providing any reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service.
RA 88 retain your personal data only for as long as necessary for the purposes stated in this Policy or as required by law. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | For the duration of the active account | Service management |
| Financial Transaction Records | 7 years after transaction | Tax & legal obligations |
| KYC Documents | 5 years after account closure | Malaysian AML Requirements |
| Access & Security Logs | 2 years | Security investigations |
| Support Communication Data | 3 years | Service reference |
| Marketing Data (if consented) | Until consent is withdrawn | Consent-based |
Once the retention period has elapsed, data will be securely deleted or anonymised so it can no longer be linked to you as an individual.
RA 88 is a platform designed exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from children or minors under the age of 18.
If we become aware that a member is under the age of 18, their account will be closed immediately and all associated personal data will be deleted from our systems. RA 88 as soon as possible.
RA 88 reserve the right to update or amend this Privacy Policy from time to time in response to changes in legislation, technology, or the way we conduct our business.
When material changes are made to this Policy, we will:
Ongoing platform use RA 88 after the effective date of the amended Policy will be considered your acceptance of the latest version of the Privacy Policy.
If you have any questions, concerns, or complaints regarding how RA 88 handles your personal data, you may contact our Privacy Officer through the following channels:
Privacy@ra88.cash
Response within 2 business days
Live chat within the RA 88 platform, available 24/7
Support@ra88.cash
For general account enquiries
Useful links: Terms & Conditions • Responsible Gaming • Frequently Asked Questions • About Us
Register for free today and enjoy a betting platform that puts the privacy & security of Malaysian members first.